A girl's quest in this crazy world.

just thought of writing this since I was surfing my multiply and had read my friend's blog about her 1st yr at work. Thought of doing this just to somehow recall what I have learn in my 1 year of working for a telecoms company as a customer service representative...

Actually its my 1yr n 3 months at work.. will update this again when I could think more of what I had learned..haha..

the first few months was really hard..or should I stay really tough..

1]Trusted everyone in terms of my work. but as time passed I have learn that not everyone is really trusted in my line of work. there are lots of "ahas"  or should I say evils around...U should always be careful.

2] there are indeed many kinds of people u meet..most of them are nice ones, but much of them are rude, arrogant, and some are really hard to deal with..others are uneducated so they act like they are inside the public market when inquiring or dealing with u.

3]People who are really rich doesn't boast of what they own or how much their credit limit are (talking about credit card limit in applying for a line) but the "pretending to be rich" people are too boastful about how much they have and would even say that they own this or that..

4] People who inquire about requirements are lazy in terms of reading it by themselves or should I say that they refuse to read and wanted us customer service ppl to read for them. most of them don't even know how to fill up the application form or know how to read the billing statement and ended up irate.

5] Subscribers always assume on something they don't know and they would end up embarrased after being irate since at the end, they would shut up after knowing what's wrong with their fone or with their account.

6] Beware of D.O.M's, maniacs and other creatures who visits the center just to see u and would ask stupid questions for them to simply talk to u.

7] some good prospects u meet (for lifetime partners) are either taken, married or at times super torpe.. Sometimes I would ask myself " where was I when this guy wasn't taken yet?" haha..kapal ko tlaga..

8] Not all of ur officemates are being true in terms of being ur friends, some are just pretending to be good to u and at the same time good to ur enemies.

9] If u feel the client/ officer is wrong in terms of accusing u on something...answer back...never hold back in doing so..because the more u keep silent the more they will make more issues about u. U can always be nice but when tough times come..learn to answer back especially when u feel u are right and they are wrong.. (I know u might be afraid that the officer will fire u out..but at least u have fought for what is right...come on..don't be such a loser!)

10] always be patient especially in dealing with difficult people..just rant after the client exits the center.

11] learn to unwind w/ friends..

12] give all ur attention to what u are doing to avoid mistakes..but never feel too stressed if u commit mistakes..after all..even the officers have big mistakes that ends up with u being irated by ur client.

13] learn to voice out what u want or what is right for people to respect u...don't mind them if they think that ur too epal to do so..

14] befriend everyone at work but always be careful of who u trust just to avoid gossips...